hello,
I need a help, I have one project with tuya devices, working with smartlife app in my costumer, i try use the Home Remote platform for release for my customer one only app. I did this in the past ( 3 or 4 years a go), but now I have a problem with authentication.
I am experiencing an issue connecting Smart Life / Tuya accounts to Home Remote Designer version 4.5.0.0.
Environment
- Home Remote Designer: 4.5.0.0
- Windows PC
- Internet connection working normally
- Smart Life mobile app working normally
- Tuya cloud endpoints reachable
Issue
When attempting to add a new Smart Life / Tuya device provider, Home Remote returns:
1 Get accesstoken failed.
2 Username or password error!
Tests performed
Test 1 - Existing Smart Life account
- Existing customer Smart Life account
- Verified email and password
- Login works correctly in Smart Life mobile app
- Home Remote returns:
1 Get accesstoken failed.
2 Username or password error!
Test 2 - New Smart Life account
- Created a brand-new Smart Life account
- New email address
- Simple password
- No devices associated
- Home Remote returns exactly the same error
Test 3 - New Home Remote project
- Created a completely empty project
- Added a new Smart Life provider
- Same error
Test 4 - Different countries
Tested:
- United States
- Brazil
- Germany / Europe
Same result.
Test 5 - Network validation
Verified:
- Internet connection is working
- Smart Life mobile app works correctly
- Tuya endpoints are reachable from the PC
- Home Remote can contact Tuya servers
Additionally, after multiple attempts Home Remote returns
1 you cannot auth exceed once in 180 seconds
which indicates communication with Tuya servers is occurring.
Conclusion
The issue does not appear to be related to:
- Username
- Password
- Smart Life account
- Project configuration
- Local network
- Internet connectivity
It appears the Smart Life / Tuya authentication mechanism used by Home Remote Designer 4.5.0 may no longer be compatible with the current Tuya authentication service.
Could you please confirm if:
- Smart Life / Tuya integration is still supported in version 4.5.0?
- There is a known authentication issue with Tuya accounts?
- There is a workaround or updated plugin available?
Thank you.
Regards,
Jefferson Alves