Hi @bill, can you advice this, I can’t login to smart life account. I have change my password also same can’t log in. Can I know how can I log in to smart life app? What is “Get accesstoken”?
How did you sign up with Smart Life? Did you use a sign-in with Google?
I’ve gotten confirmation from a few others that when you sign-up through Google you’re not going to be able to access this API. There isn’t really any way to correct this issue. What you’ll have to do is create a new account. If you really want to continue using the same email address you currently have I’d recommend creating an account with the “Tuya Smart” app. It should be compatible with all of your same devices. But this time when you create the account, be sure to NOT use sign-in through Google.
Hi @bill , thanks for your reply.
No, I not using the google icon to login on smart life. I use google email to signup and now I using back my gmail to sign in on Home remote., Or do you mean totally cannot use gmail?
You can use Gmail. I’m using a Gmail account for Smart Life.
There are a few option here.
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Try changing the Region in Home Remote to United States & see if that helps.
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I believe SmartThings now supports Smart Life & Tuya Smart. The integration Tuya wrote for SmartThings may not have this issue. So what you could do is link Smart Life to SmartThings & then link SmartThings to Home Remote. That could be a way around this issue.
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Create a new account with a new email address. It can be another Gmail address. In almost all of the cases I’ve seen, simply creating a new account with a new email fixes the issue. The only downside here is that if you have a lot of devices they will need to be paired or shared with your new account.
Having Smart Life linked to SmartThings and SmartThings to Home Remote has the added benefit of the device status in Home Remote updating with little to no delay. This is how I have my devices set up. If Smart Life is connected to the Home Remote directly, Home Remote is only allowed to poll device status once every so many minutes, so a light turned on in reality may show off for minutes in the Home Remote due to Smart Life’s restrictions. Going through SmartThings solves this problem, too.
Is it possible to add a Tuya doorbell cam ?
The Tuya API we are using only supports a limited number of device types. That includes lights, switches, smart plugs, thermostats, window shades, & scenes. You won’t be able to access the video doorbell URL through our Tuya integration. Your only possibility is to access it directly with the IP Camera device. This will however require you to know the RTSP video stream URL for the camera & I don’t think Tuya publishes that information. You could try emailing them.
Thank you for your reply Bill
Hello Bill
Other question, is it posible to make the background transparant ?
Thanx Don
The tile background or the overall background?
Yes, the tile background or any element can be made transparent.
If you mean the overall background I’m not sure I understand. You want to be able to see your phone’s home screen through the Home Remote app? There isn’t any app that can do that. That’s simply not possible.
Hello @bill, first all, congratulations for your app! Great !
I try use for apply in my solution in my customers.
In general I use smartlife, I have almost 20 devices, almost 50 circuits, but one Painel that I have 8 lamps I cannot find in HR, I try login/log off in smartlife, same in HR, tried use this painel in Tuya and add this device, but same result, I cannot find this in HR.
We have limite of devices for smartlife?
We need additional configuration?
Br
Jeff
There’s no limit to the quantity of devices. It’s most likely a device type that’s not supported. The lamps that aren’t visible are probably a different brand or model number I’m guessing.
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Interesting is that I have 2 painel ( one 6CH Dimmer and one 8Ch on/off from same supplier Flex automation Thant works with Tuya), and only the painel on/off not work.
I can find and control I the SL or Tuya, but I can’t find in Alexa commands, SmartThings(I try for test), only this pannel…
If you know some magic 
I will appreciate
Do you know if I can receive feedback of status of “cenas” of smartlife, example I will create cena for turn on / of but I dididntr received feedback of status of device
You cannot receive feedback from a scene.
Hi @bill. I just want make sure if Home Remote app nowadays can integrate Tuya temperature / humidity sensors. The sensor is the battery powered ones. Thank you very much.
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@bill Same question. I have a bunch of temp/humidity sensors running via SmartLife. Would be great to be able to access those too. btw, I have a few coloured smart bulbs that don’t come through - even to SmartThings…
Hello, I also had a problem with adding Tuya temp/humidity sensor. Finally I found some solution how to add sensors. We must do this through third Aplication(Home Assistent if i may write) and its litlle complicate but at the end i have themperature on my Home remote dashboard.
hello,
I need a help, I have one project with tuya devices, working with smartlife app in my costumer, i try use the Home Remote platform for release for my customer one only app. I did this in the past ( 3 or 4 years a go), but now I have a problem with authentication.
I am experiencing an issue connecting Smart Life / Tuya accounts to Home Remote Designer version 4.5.0.0.
Environment
- Home Remote Designer: 4.5.0.0
- Windows PC
- Internet connection working normally
- Smart Life mobile app working normally
- Tuya cloud endpoints reachable
Issue
When attempting to add a new Smart Life / Tuya device provider, Home Remote returns:
1 Get accesstoken failed.
2 Username or password error!
Tests performed
Test 1 - Existing Smart Life account
- Existing customer Smart Life account
- Verified email and password
- Login works correctly in Smart Life mobile app
- Home Remote returns:
1 Get accesstoken failed.
2 Username or password error!
Test 2 - New Smart Life account
- Created a brand-new Smart Life account
- New email address
- Simple password
- No devices associated
- Home Remote returns exactly the same error
Test 3 - New Home Remote project
- Created a completely empty project
- Added a new Smart Life provider
- Same error
Test 4 - Different countries
Tested:
- United States
- Brazil
- Germany / Europe
Same result.
Test 5 - Network validation
Verified:
- Internet connection is working
- Smart Life mobile app works correctly
- Tuya endpoints are reachable from the PC
- Home Remote can contact Tuya servers
Additionally, after multiple attempts Home Remote returns
1 you cannot auth exceed once in 180 seconds
which indicates communication with Tuya servers is occurring.
Conclusion
The issue does not appear to be related to:
- Username
- Password
- Smart Life account
- Project configuration
- Local network
- Internet connectivity
It appears the Smart Life / Tuya authentication mechanism used by Home Remote Designer 4.5.0 may no longer be compatible with the current Tuya authentication service.
Could you please confirm if:
- Smart Life / Tuya integration is still supported in version 4.5.0?
- There is a known authentication issue with Tuya accounts?
- There is a workaround or updated plugin available?
Thank you.
Bill help me with fail follow…
hello,
I need a help, I have one project with tuya devices, working with smartlife app in my costumer, i try use the Home Remote platform for release for my customer one only app. I did this in the past ( 3 or 4 years a go), but now I have a problem with authentication.
I am experiencing an issue connecting Smart Life / Tuya accounts to Home Remote Designer version 4.5.0.0.
Environment
- Home Remote Designer: 4.5.0.0
- Windows PC
- Internet connection working normally
- Smart Life mobile app working normally
- Tuya cloud endpoints reachable
Issue
When attempting to add a new Smart Life / Tuya device provider, Home Remote returns:
1 Get accesstoken failed.
2 Username or password error!
Tests performed
Test 1 - Existing Smart Life account
- Existing customer Smart Life account
- Verified email and password
- Login works correctly in Smart Life mobile app
- Home Remote returns:
1 Get accesstoken failed.
2 Username or password error!
Test 2 - New Smart Life account
- Created a brand-new Smart Life account
- New email address
- Simple password
- No devices associated
- Home Remote returns exactly the same error
Test 3 - New Home Remote project
- Created a completely empty project
- Added a new Smart Life provider
- Same error
Test 4 - Different countries
Tested:
- United States
- Brazil
- Germany / Europe
Same result.
Test 5 - Network validation
Verified:
- Internet connection is working
- Smart Life mobile app works correctly
- Tuya endpoints are reachable from the PC
- Home Remote can contact Tuya servers
Additionally, after multiple attempts Home Remote returns
1 you cannot auth exceed once in 180 seconds
which indicates communication with Tuya servers is occurring.
Conclusion
The issue does not appear to be related to:
- Username
- Password
- Smart Life account
- Project configuration
- Local network
- Internet connectivity
It appears the Smart Life / Tuya authentication mechanism used by Home Remote Designer 4.5.0 may no longer be compatible with the current Tuya authentication service.
Could you please confirm if:
- Smart Life / Tuya integration is still supported in version 4.5.0?
- There is a known authentication issue with Tuya accounts?
- There is a workaround or updated plugin available?
Thank you.