I can’t connect to my Tuya device, a smart control. Designer keep saying my username or password is wrong, I’m totally sure they are correct
Does the Tuya Smart app recognize your account? Try uninstalling & reinstalling the app to make for sure that you can still log into it.
I’ve got my devices linked to the Smart Life app & that seems to be working fine for me. If you can’t get this working with through the Tuya Smart integration you could try registering your device with the Smart Life app & use that instead.
Working OK, thanks. I was using the wrong app to configure my device
When using Tuya I was only able to add scenes to Home Remote, not devices
Hmm…not sure why that would have been. Smart Life works fine though?
I’ll try Smart Life, but when I add Tuya only scenes are loaded to home remote
What types of devices do you have? Do you have a model number or link you can share for the devices it can’t find?
It should support common light bulbs, switches, smart plugs, etc. Something a little more specialized may not work
I’ve added a smart IR control
Smart Life is identical to Tuya, only IR Scenes are loaded to Designer, not devices
Yeah, Tuya IR devices will not work with this integration.
The infrared devices that I added to the IR Smart Hub I mean, Alexa and Google recognize those devices, but Home Remote Designer only recognize the scenes
Correct. You will have to use scenes for Tuya IR control. The Home Remote will not be able to access your Tuya IR hub directly. Like I said, this integration really only supports common devices like light bulbs, switches, smart plugs, etc.
Hello Bill. Sorry my English, I speak Portuguese.
I have been the same problem for connect to my account (apps Smart Life and Tuya).
I created one account to tested with account in Region United States. In this account the Home Remote get connected, but in my personal account is in Region to Brazil, however the app Home Remote don’t get connect.
I had the same issue but I was using “Positivo” app. You have to use the official Tuya app to configure your Tuya devices. Not sure if it is your problem
Thanks @AndersonMuinhosBR.
@vpagoti If you’re already using “Tuya Smart”, double check your account to see if you maybe registered with a phone number instead. If you originally registered with a phone number you’ll need to enter that.
I’m using app Tuya Smart and Smart Life.
My account registered with my email in app Smart Life and Tuya. Not registered with my phone number.
Have you tried uninstalling & reinstalling the Tuya Smart & Smart Life apps to verify their systems still let you login?
If you don’t mind giving me temporary access, I can try logging in myself to see if can determine why it’s not working. Just create a temporary password you don’t mind me using & then you can reset it once I’m finished.